Terms of Service
Last updated: August 10, 2026
These Terms of Service ("Terms") govern your use of storeorthozen.com and purchases made through the online store operated as OrthoZen ("we," "us," or "our"). By using the website or placing an order, you agree to these Terms. If you do not agree, do not use the website or purchase a product.
1. Eligibility and Acceptable Use
You must be legally capable of entering into a binding contract in your jurisdiction. You agree to provide accurate information and not to use the website for unlawful, fraudulent, abusive, or unauthorized purposes; interfere with its security or operation; introduce malicious code; scrape content without permission; or violate another person's rights.
2. Products and Information
We make reasonable efforts to describe and display products accurately. Colors, appearance, packaging, and minor product details may vary because of screens, manufacturing changes, or supplier updates. We may correct errors and update information when necessary.
Wearable supports and braces are intended for general support and comfort. Unless expressly stated otherwise, they are not certified personal protective equipment and are not represented as medical devices. Product descriptions and customer experiences must not be interpreted as guarantees of a medical or performance outcome.
3. Health and Safety
Website content and product information are provided for general informational purposes and are not medical advice, diagnosis, or treatment. Consult a qualified healthcare professional before using a support product if you have an injury, medical condition, circulation concern, reduced sensation, or uncertainty about whether the product is appropriate for you. Read our Health and Medical Disclaimer before use.
4. Orders
An order is an offer to purchase. We may accept, decline, limit, or cancel an order for legitimate reasons, including product unavailability, suspected fraud, pricing or listing errors, payment problems, or legal restrictions. If we cancel after payment, we will refund the applicable amount.
Products are subject to availability. Adding an item to a cart does not reserve inventory. Please review your order, shipping address, and contact information before checkout.
5. Prices, Taxes, and Payment
Prices are displayed in U.S. dollars unless stated otherwise. Applicable taxes, shipping charges, and other disclosed charges are shown at or before checkout. You authorize us and our payment service providers to charge the payment method selected for the total shown.
6. Shipping and Delivery
Processing times, delivery estimates, international fulfillment disclosures, tracking, and possible import charges are described in our Shipping Policy. Risk of loss transfers upon delivery to the address provided, to the extent permitted by applicable law.
7. Returns and Refunds
Eligible purchases are covered by our voluntary 60-day money-back guarantee. We pay return shipping for approved returns and do not charge restocking fees. Complete conditions and instructions are available in our Refund Policy.
8. Intellectual Property
The website and its original text, graphics, logos, photographs, videos, design, and other content are owned by us or used under license and are protected by applicable intellectual-property laws. You may use the website only for personal, non-commercial shopping purposes. No license to reproduce, distribute, modify, resell, or commercially exploit content is granted without written permission.
9. Reviews and User Content
If you submit a review, photograph, comment, or other content, you represent that it is truthful, based on your genuine experience, lawful, and does not violate another person's rights. You grant us a non-exclusive, worldwide, royalty-free license to display and use that content in connection with the store, subject to applicable privacy and consumer-protection law. Incentivized reviews, if any, must be disclosed.
10. Third-Party Services and Links
The store is hosted by Shopify and may use third-party providers for payments, analytics, advertising, fulfillment, shipping, and customer support. Third-party websites and services are governed by their own terms and privacy practices. We are not responsible for unrelated third-party content or services, except where applicable law provides otherwise.
11. Privacy
Our collection and handling of personal information are described in our Privacy Policy. Do not submit sensitive health information through ordinary customer-service channels unless it is necessary to resolve your request.
12. Disclaimers
To the fullest extent permitted by law, the website and its content are provided on an "as available" basis. We do not promise uninterrupted or error-free access. Product warranties are limited to those expressly stated in the product listing and our policies. Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot lawfully be excluded.
13. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses arising from use of the website or product. This limitation does not apply to liability that cannot legally be limited, including liability resulting from fraud, willful misconduct, gross negligence where applicable, or legally protected consumer rights.
14. Governing Rules and Disputes
These Terms are governed by applicable law, without depriving a consumer of mandatory protections available in the consumer's place of residence. Before beginning formal proceedings, please contact us so we can attempt to resolve the issue in good faith. Nothing here prevents either party from using a court or government complaint process available under applicable law.
15. Changes
We may update these Terms to reflect operational, legal, or regulatory changes. The revised version will be posted with a new "Last updated" date. Changes apply prospectively unless applicable law requires otherwise.
16. Severability and Entire Agreement
If part of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, together with the policies linked above and the terms shown at checkout, form the agreement relating to your purchase.
17. Contact
Questions about these Terms may be sent to support@storeorthozen.com.