Shipping Policy

Last updated: August 10, 2026

This Shipping Policy applies to physical products purchased through storeorthozen.com for delivery within the United States.

Order Processing

Orders are normally processed within 1–3 business days after payment is successfully authorized. Business days are Monday through Friday, excluding applicable holidays. Orders placed on weekends or holidays begin processing on the next business day.

Estimated Delivery

After dispatch, estimated delivery is 7–15 business days. The combined estimated timeframe is therefore approximately 8–18 business days from successful payment, although carrier delays, customs processing, severe weather, high-volume periods, or an incorrect address can affect delivery.

Delivery dates are estimates rather than guarantees. If we cannot dispatch an order within the promised processing period, we will notify you, provide a revised date, and offer the option to accept the delay or cancel the unshipped order for a full refund.

Fulfillment Location and Partners

We may use third-party fulfillment and logistics partners. Products may ship from a location outside the United States, including China. Orders containing more than one item may arrive in separate packages and on different dates.

Tracking

When tracking is available, it will be sent to the email address provided at checkout. Tracking can take several business days to display its first carrier update. Please verify that your contact and shipping information is accurate before submitting your order.

Address Changes and Delivery Problems

Contact support@storeorthozen.com immediately if an address needs to be corrected. We cannot guarantee a change after fulfillment begins. Customers are responsible for providing a complete and deliverable address, but we will make reasonable efforts to help resolve carrier or delivery problems.

Customs, Duties, and Import Charges

Unless checkout expressly states otherwise, prices and shipping charges might not include duties, import taxes, brokerage fees, or other charges assessed by a carrier or government authority. Any legally applicable charge is the recipient's responsibility. If you receive an unexpected request for payment, contact us before paying so that we can help verify it.

Lost, Damaged, or Incorrect Shipments

If a package appears lost, arrives damaged, or contains an incorrect item, contact us with your order number. We will investigate and, where appropriate, provide a replacement or refund at no additional cost. Approved returns receive a prepaid return label under our Refund Policy.

Contact

For shipping assistance, email support@storeorthozen.com.